Robotic Process Automation and Cognitive Automation: Whats the Difference

Advancements in AI and ML have enabled automation to witness a surge in its growth and application. In November 2018, Kryon Systems collaborated with the Institute for RPA and AI to offer consulting services on assembling the technologies for corporate executives. We got together with UiPath partners for a face-to-face event at Marriott Courtyard on 12th December, 2019 to explore RPA, AI, & Cognitive Automation. If you have an interest in knowing more about our services, feel free to get in touch via email at [email protected] or visit Even though there has been a dramatic increase in digitization, we still use a lot of paper, particularly in heavily regulated industries such as banking or healthcare. It is a common method of digitizing printed texts so they can be electronically edited, searched, displayed online, and used in machine processes such as text-to-speech, cognitive computing and more.

RPA have helped organisations to improve their call centre experience for users. Using attended Robot “helpers”, RPA can automatically combine and match customer data from multiple sources into a single view of the customer, allowing them to answer a query quickly. RPA is used to mimic repetitive human tasks and Cognitive automations is a subset of AI, which mimics human behaviour. Cognitive automation can uncover patterns, trends and insights from large datasets that may not be readily apparent to humans.

What is Cognitive RPA and why do you need it?

Automation is as old as the industrial revolution, digitization has made it possible to automate many more activities. Analyzes public records and captures handwritten customer input and scanned documents in order to fulfill KYC requirements. CRPA also automates trade finance transactions by taking care of regulatory checks. Make intelligent AI and ML-based decisions automatically and free up your staff to focus on high-level initiatives.

This leads to more reliable and consistent results in areas such as data analysis, language processing and complex decision-making. AI and ML are fast-growing advanced technologies that, when augmented with automation, can take RPA to the next level. Traditional RPA without IA’s other technologies tends to be limited to automating simple, repetitive processes involving structured data. For example, in an accounts payable workflow, cognitive automation could transform PDF documents into machine-readable structure data that would then be handed to RPA to perform rules-based data input into the ERP.

Web Scraping Tools Under Regulatory Threat but AI Could Save SMEs

RPA does not require coding because it depends more on the configuration and deployment of frameworks. Whereas, Cognitive automation uses machine learning and involves the extensive use of programming knowledge. The insurance sector is just one vertical segment that’s taking advantage of CRPA technology to expedite the claims process.

• RPA does not need specialized knowledge, such as coding, programming, or extensive IT knowledge.
• However, cognitive automation can be more flexible and adaptable, thus leading to more automation.
• Considered as the hottest field in automation technology, cognitive automation is fully equipped to analyze various complexities in a process and responds to various requirements the process demands.

At the same time, Cognitive Automation is powered by both thinkings and doing which is processed sequentially, first thinking then doing in a looping manner. RPA rises the bar of the work by removing the manually from work but to some extent and in a looping manner. But as RPA accomplish that without any thought process for example button pushing, Information capture and Data entry. RPA resembles human tasks which are performed by it in a looping manner with more accuracy and precision.

How does Cognitive Automation solution help business?

You can use cognitive automation to fulfill KYC (know your customer) requirements. It’s possible to leverage public records, scans documents, and handwritten customer input to perform your required KYC checks. Processing international trade transactions require paperwork processing and regulatory checks including sanction checks and proper buyer and seller apportioning. The initial tools for automation include RPA bots, scripts, and macros focus on automating simple and repetitive processes. The majority of core corporate processes are highly repetitive, but not so much that they can take the human out of the process with simple programming.

A new connection, a connection renewal, a change of plans, technical difficulties, etc., are all examples of queries. Intending to enhance Bookmyshow‘s client interactions, Splunk has provided them with a cognitive automation solution. The cognitive automation solution looks for errors and fixes them if any portion fails.

People get used to their routines, and any change in the workplace can cause anxiety among employees. People who work with new technology are given new responsibilities and will need to learn new concepts about that technology. Existing employees may resign as a result of the fact that not everyone has the same level of knowledge.

Imagine a finance clerk handling invoice processes by filling in specific fields on the screen. Early RPA was able to take this function off the clerk’s plate by automating that invoice processing. At Cigniti, our dedicated innovation practice team has RPA experts empower business processing operations using both rule-based & knowledge-based process automation.

Applications are bound to face occasional outages and performance issues, making the job of IT Ops all the more critical. Here is where AIOps simplifies the resolution of issues, even proactively, before it leads to a loss in revenue or customers. Generally speaking, sales drives everything else in the business – so, it’s a no-brainer that the ability to accurately predict sales is very important for any business. It helps companies better predict and plan for demand throughout the year and enables executives to make wiser business decisions. Automation is a fast maturing field even as different organizations are using automation in diverse manner at varied stages of maturity.

Many readers tell us they would have paid consultants for the advice in these articles. While chatbots have been the trump card in assisting customers, their impact is limited in terms of integration when it comes to conventional RPA. For example, if a chatbot is not integrated into the legacy billing system, the customer will be unable to change their billing period through the chatbot. It gives businesses a competitive advantage by enhancing their operations in numerous areas.

It has the potential to improve organizations’ productivity by handling repetitive or time-intensive tasks and freeing up your human workforce to focus on more strategic activities. RPA tools eliminate the need for humans to work like robots and perform mechanized, repetitive tasks for long hours. By assuming the responsibility for such tasks, RPA allowed the manual workforce to stop enervating themselves and be what they are supposed to be – humans!

Read more about https://www.metadialog.com/ here.