The Ultimate Guide to Ecommerce Chatbots

Despite all of the advancements, online shopping is still (and likely will be for the near future) a one-sided experience. None of the traditional methods of customer engagement are compatible with the eCommerce business model — but that didn’t stop Aveda from trying. There are two significant advantages of chatbots, lower long-term costs, and limitless language capabilities. When someone messages you on Facebook and asks a simple question, your chatbot can answer it, AND send them some cool content about you.

Pop-up chat bubbles or personalized chatbot surveys can help turn website visitors into paying customers. However, eCommerce chatbots can also be used to send users notifications about ongoing or upcoming sales and events that your business is holding. This is particularly useful if you’re using mobile conversational apps chatbots. If a customer has already closed your website tab, these notifications are pointless. In eCommerce, such conversation can include asking for product recommendations or inquiring about payment and delivery options.

Your customers want immediate replies

Use a tool like Recart or OctaneAI to create a website chatbot or a Messenger chatbot. Chatbots quickly gained popularity because they provide this incredibly personal way of communicating with your leads and customers. Chatbots are very versatile and can fit in a number of aspects of your overall marketing strategy or plan and serve as an extension of your brand voice and messaging. We’re going to focus on building chatbots for Facebook Messenger but there are lots of other platforms you can build a chatbot for (like voice for example). Modiface was one of the first companies to launch an AR (augmented reality) chatbot.

REVE Chat offers the best customer service chatbot platform for eCommerce businesses. If you’d like to learn more about how conversational AI and chatbots can be tailored to your exact business needs, schedule a consultation with the Master of Code today. By employing eCommerce bots, retailers can access a variety of valuable functionalities aimed to transform Customer Experience (CX). These bots can seamlessly guide customers through the intricate journey of purchasing, providing step-by-step assistance and clarifications on product details. The potential to offer tailored product recommendations based on individual preferences empowers retailers to deliver a more personalized shopping encounter. By keeping customers informed about ongoing sales, promotions, and exclusive offers, eCommerce bots become indispensable allies in marketing efforts.

Everything You Need to Know About Customer Support

Or, perhaps you’d like to use it to drive sales over these channels. Today, many eCommerce companies rely on artificial intelligence and machine learning to understand the buying pattern of millions of users. This helps them build a successful marketing campaign and pitch products to the buyers accordingly.

But if the customer doesn’t like the recommendation, they can ask for more suggestions. This is a great way to shorten the sales cycle for your customers online and encourage them to visit your brand in the future. As the world continues to embrace the digital revolution, businesses have to keep up with the changing times. One now-ubiquitous tool every e-commerce leader should consider to stay ahead of the competition in e-commerce is chatbots. As a disclosure, my company ReadyCloud is one provider of such solutions. They can give users answers to their questions or complete request in no time.

Strategy 6: Use Walletly + Manychat to get more mobile sales

This brings us to this very important point — chatbots can be a valuable aid in acquiring more customers. That is to say that a majority of customers not only need and expect help, but they also expect it to arrive without delays. A chatbot can step in to provide this kind of rapid response, since support agents might not be as readily available. This happens because people have doubts, but, as opposed to a physical store where they’d be able to ask a salesperson for assistance, there’s typically no one to ask for help in an online store.

Another factor to consider is which ecommerce platforms your preferred chatbot can operate on. For example, some tools are specific to WooCommerce while others are geared toward WordPress users in a more general sense or other ecommerce tools. One is not necessarily better than the other, but it is essential to make sure that the ecommerce chatbot you choose is compatible with the current tools, platforms, and solutions you use.

They make shopping faster and more enjoyable by conversing with customers and providing them with information. ShopBot Buddy is your best friend when it comes to shopping online. Thanks to their instant responses and personalized ideas, you’ll have a great time at your favorite stores.

This also led to increases in customer service requests and product questions. It’s designed to answer FAQs about the company’s products in English and French. Most important, the chatbot makes it easier for customers to search for, find, and buy products. Use these insights to improve your website structure, user flow, and checkout experience.

The technology is equipped to handle most of your customer support queries, leveraging the data already available on your website. This keeps the conversation going, and the consumer engaged with your brand—and, hence, more likely to make the purchase during the assisted session. Rule-based chatbots are similar to an IVR menu that narrows the process as you proceed through a phone call. For example, when the robot asks you to ‘press one for English’, etc. Options are narrowed down until the user receives the service they’re looking for.

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